Patient Responsibility Charter

Helping us to help you

Your practice has adopted a new policy to help reduce appointment wastage for the benefit of all patients.

Non-attendance or Short Notice Cancellation

Please give at least 48 hours notice to cancel or rearrange appointments.

If you late cancel or Fail to Attend your appointment then the practice may levy a fee of 20 Euro to cover our wasted clinical time.

If you late cancel or Fail to Attend on more than one occasion in a 12 month period, then your practice may cancel your HSE Medical Card registration with the practice. You will then need to find an alternative practice or re-join the practice as a private patient.

If you then need to see the dentist for an emergency appointment, such as a toothache, then you will only be seen as a private patient for a fee of 80 Euro payable in advance prior to booking your appointment.


It is important that you attend your practice for regular check-ups so that we can better monitor and help maintain your oral health. Attending the practice for routine check-up appointments is a condition of your registration with the practice.

If you do not attend the practice regularly or more than 2 years elapses between your appointments, then you will be deregistered as a Medical Card or PRSI patient at the practice and your dental place will be offered to another patient.

Please help us to better use the valuable time of the clinical team.

Thank you for helping us to help you.